Frequently Asked Questions

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Community Systems, Inc.

1. to report building issues (not unit-specific issues), e.g., elevator breakdowns or HVAC concerns

2. to report unit-specific issues that affect others, e.g., needing water shut off for a tier or reserving the

elevator for a move

3. to report belongings abandoned in common areas (in the courtyard, laundry room, bike room,

basement hallways, or storage rooms)

Board of Directors

1. to share ideas for building improvements

2. to discuss community concerns

3. to volunteer for the Woodley Advisory Committee (WAC) or a subcommittee

CSI and the Board

1. to report any water-related issues, including unit-specific ones (and please also notify your downstairs

neighbor)

2. to report concerns about unauthorized access

3. to report a potential emergency, such as a gas leak

Listservs

1. to solicit or share vendor recommendations

2. to rehome gently used items

3. to ask if others are sharing an experience—e.g., low water pressure or weak AC

4. to promote community events—e.g., free summer movies at Marie Reed

5. to request help—e.g., neighborly needs, such as receiving an important package, walking a dog or caring for a cat, watering plants, picking up a prescription if sick

Landlords

1. anything that is not a building issue—e.g., kitchen sink is leaking

2. any noise complaints or issues with neighbors

Neither CSI nor the Board provides lock-out service. Residents are encouraged to call a locksmith, keep a spare set of keys with a trusted friend or neighbor, or, at their own risk, use a service such as KeyMe, which offers on-demand key-cutting kiosks with an option to store digital copies. Only the property manager and Board of Directors will have access to keys and will access units only in an emergency, such as a fire, gas or water leak, or when the property manager or Board of Directors determines that quick access to a unit is required.

Unwanted items cannot be left in any common areas of the Woodley—even with a “free” sign. Please try rehoming them yourself. For instance, there are clothing donation bins within walking distance of our building, our neighborhood Buy Nothing group is very active and an excellent way to try to pass on household items, clothes and shoes, books, and furniture, and you may be able to arrange for pick up of larger pieces of furniture by nonprofit organizations. See Reuse DC for helpful information.

The Woodley does not have a bulk trash area. Every time something is abandoned in the courtyard, laundry room, lobby, or any other common area—whether as small as a bag of t-shirts or as big as a couch—it falls on someone else to responsibly recycle, donate, or dispose of it. Please do not dump your unwanted items for your neighbors to deal with. In just the last year, The Woodley spent thousands of dollars for bulk trash pick-up service because of residents dumping their unwanted items. Please, take care of your own belongings.

On October 17, 2024, lockboxes affixed to the outside of The Woodley were banned, in an abundance of caution for the safety and security of residents. Only real estate agents with active listings may use external lockboxes, and they must be Sentrilock devices. Residents are permitted to place lockboxes on the bar in the basement of our building, across from the stairwell. We strongly discourage leaving fobs in lockbo

Your smartphone number may be programmed for use with the entry system. Please contact CSI for more information.